Video-centric & convergent web phone
Easiest and fasted platform to connect agent endpoints with a face-to-face communication experience.
Web responsive & touch ready
Latest web technology that works on any desktop or mobile device, including iOS & Android tablets or smartphones.Scalable & reliant anywhere
Designed for office and remote work, we understand agents are mostly on the move from now.Voice & video convergent
Phone convergent with a video centric interface that enables the best agent-user experience.
Latest release available
256-bit
AES security SSL certified
SD / HD
High video quality definition
AWS
CPaaS hosted & managed
Video centric phone
Like voice, video is a top priority channel that requires a specific space in your desktop agent. We understand ergonomic design for your video calls as to be first for video agents performance.
Web & mobile desktop
Web ACD is the first mobile ready CC software for hybrid voice and video agents. It supports any kind of devices including iOS & Android and is natively running with touchable user interface for ever.
Video call geolocation
Video and Voice over IP communications enable advanced geolocation from the originate web browser or celular. Web ACD supports header video call information to locate your video calls with permission.
Phone with call distribution
It's not just a phone, it's a call distributor as well. Get the best word of both in a single interface that enables connecting any video agent communication and provide the fastest video call forwarding and management.
Real-time supervision
Teams become better and better with advanced call supervision, like in phone services. Web ACD comes with real-time queue management that enables assisting and empowering your video agents.
Reporting & analytics
No system can run without data reporting and analytics. Web ACD keeps it simple for all your supervisors and administrators, enabling the export of any kind of reports for any business Intelligence process.
Special extensions
Add more value inside Web ACD empowering your business processes with our complementary solutions inside.
Remote Viewer
Collaboration tool for conventional telephone calls allowing to significantly improve your customers' experience.
CoBrowsing
Communicate instantly with the website visitors by co-browsing during a chat, phone call or video call.
Web Caller
Web Browser powered Virtual Phone for any website, to be connected to your own telephony systems.
Field Service
Fastest and easiest video calling tool for professionals that require to collaborate in a team and get connected with users.
Applications & addons
Scheduler
Manage and schedule video call appointments for your agents. Generate time-limited secure links to send your users and agents.
Recorder
Record all your voice & phone calls easily. Recorder includes many features to filter, play, download mp3 files of your calls in a secure web panel.
Messenger
Private Chat for your agents, enabling internal conversations that empowers your supervisors and agents productions video calls with XMMP.
Typifier
Record data fields or any external web services during or after any voice & video calls. This feature is specifically designed for agents workflows.
Home Screen
Put your brand or service key information on the home screen easily to enable your agents to start their services with a more customized working environment.
Back +
Make your Video Calling services more professional, performant by adding immersive Background Effects like Blur or Picture (with corporate logos or offices).
Streamline your business communications.